The Product :
The Find a Doctor Website will help users find a
Doctor based on their locations and their needs.
The Problem :
Finding a doctor in your neighborhood can be hard especially if you have special needs.
The Goal :
Users should be able to find a doctor easily based on their locations and needs.
My role :
UX Designer
My Responsabilities :
UX Design & UX Research
Target Audience :
People that are looking for a doctor in their neighborhood (living in Montreal, Canada).
User research : Summary
The research project consisted of talking to people around me about the process of finding a doctor. I assumed that pretty much all people around me had a similar profile with me. Which is : A young professional that needs to find a family doctor. I found out that different people has different needs. It could be that they need to find a doctor for their kids, for people with special needs or with disabilities. Which is why is super important to be inclusive in your designs.
Key challenges
The first challenge that I met was to build a user flow that is accessible, fluid and intuitive. Limiting the number of screens or steps during the main user flow. Limiting the number of steps before scheduling an appointment with your doctor forced me to think outside the box. Optimizing every screen to make sure that everything is simple but efficient at the same time.
Initial design concept
I drafter a paper wireframe first to make use that the digital version contains everything that I wanted to put into the website.
Usability study : Findings
I conducted two rounds of usability studies. Findings from the first study helped guide the designs from wireframes to mockups. The second study used a high-fidelity prototype and revealed what aspects of the mockups needed refining.
Round 1 findings
- Users want a longer doctors list
- Users want to see the doctor review score easily
- Users want to see the doctor’s office location on the doctor’s details page
Round 2 findings
Users want to see the date and time of their appointment more easily
- Users want to see who they selected in the current selection page
What I learned
Designing the app was a great learning process for me. Improving constantly the designs by listening to the feedback was humbling and it gave me a different perspective.
Next Steps
- Conduct another round of usability studies to validate whether the pain points users experienced have been effectively addressed.
- Conduct more user research to determine any new areas of need.
- Add new features to help people with disabilities reserving the right doctor for them.
Selected Works
